Conflict Communications at Work |
What we teach
We teach you about the primitive conflict and survival
strategies of our caveman ancestors. These primal drives and
impulses still underlie conflict today, whether at work,
in relationships, with your children, at school or with complete
No matter what the situation, the underlying motivations for
conflict are the same! Humans have primitive and
fundamental drives we are 'designed' follow and strive for.
These are powerful species survival tools that subconsciously
guide yours and everyone else's behavior.
These unconscious drives and goals are what we are
really fighting over. These behaviors go deeper than your
feelings, thoughts and what you want to do. We revert to them
under emotion and stress. It's part of being human.
Primal motivations of conflict are very consistent. What
changes are the tactics and how we manifest them. That is
very much you, your history, your socio-economic level and
culture. As it is with the person you are arguing with.
ConCom goes deeper into the subject than conflict management,
resolution, deescalation, teambuilding, verbal judo, counseling
or other specialized fields. At the same time, you don't need a
Ph.D to start using Conflict Communications in your everyday life.
That's because you're doing it already.
We teach you about the social/emotional drives and
impulses that not only create conflict, but guide it. Humans follow
these drives and 'scripts' without conscious control or
awareness of what exactly we are doing -- even as we are doing them.
But, once they are pointed out, you'll immediately recognize them
as you've seen -- and done -- them all your life.
Then we teach you how to take control of these primitive
behaviors. First within yourself, then with others. This allows you to avoid unnecessary conflict.
You do so by not unconsciously reacting to the fight-provoking
'signals' being thrown at you. We then teach you how not to
unconsciously toss those same signals back.
If conflict does still occur, we show you how to guide it
back to the best and most effective result. If all else fails,
we help you articulate the build up, escalation and why your
response was appropriate given the circumstances -- an
articulatable process defensible in court.
If you believe you are in control of yourself, you
won't feel the need to exercise self-control.
Conflict Communications in the workplace
Nobody wants to pay for the same training twice.
Yet, it seems no matter how often you send personnel to
conflict resolution, de-escalation, problem solving and team
building seminars, the same problems continue to crop up. Training that sounds great in the classroom,
repeatedly falls apart in day to day application.
The problem is not with the training. In fact, what
is in those programs is --technically -- good, solid, usable
information. The problem is with what's missing.
Conflict Communications gives you the foundation to make this other training work
outside the classroom.
Our area of specialization is showing you how to remain calm and
in control when someone is angry, threatening and within
It is difficult to put a simple label on
Is it a conflict management program? Is it conflict
resolution training? Does it teach teambuilding? Is it a
de-escalation program? Is it about how to remain professional
when facing aggression? Is it a
violence management system? Is it designed for police, law enforcement, business,
social services, health care
professionals, teachers or families?
Yes to all. And no, not specifically.
Each of those topics are individual pillars supporting your
organization's overarching goals and helping to prevent
they are not is a fundamental understanding of the nature,
motivations and unconscious mechanisms of conflict -- and, yes, even
physical violence. The lack of this foundation is why other
training fails in application.
What does Conflict Communications teach?
Before you can de-escalate
someone else, you must de-escalate yourself first -- we
show you how.
That's what makes Conflict Communication training unique. We do what
no one else does. We explain in simple, understandable and easy
to remember terms
primitive, socio-emotional reactions both cause and
- How these can
take control of your behaviors faster
than you can 'think.'
- How they apply to all conflict -- including physical
- How primitive parts of your brain
hijack the issue away
from solving the problem and turn it into a contest over a 'monkey
brain agenda' (status, dominance, group dynamics, etc.) When
this occurs, the original problem is never solved.
- How, if the monkey brain agenda is not addressed, there
will be future conflict between parties; whether it's the exact same fight
over and over again or another disagreement in an ongoing
series of arguments.
- How to keep yourself from falling into these unconscious
behaviors when trying to resolve a problem.
- How to bring someone else out of this emotional,
irrational state and focus on solving the problem.
- We teach you how to de-escalate yourself first and how
not to accidentally trigger someone's 'monkey brain' when
trying to resolve a conflict.
We're not asking you to pay for the same training twice.
But there is a big gap between the classroom and application. If
you or your staff are having trouble applying previous training
we can help. If your staff is good at dealing with
conflict, we'll make them better. We'll also help your staff
indemnify your organization against suits arising from conflict
and even use of force incidents.
Taking this out of just the professional, you can apply
Conflict Communication training to personal aspects of your life. It's
that powerful of a tool.
Who we train